TOURIST PACKAGE OR INDIVIDUAL TOURIST SERVICES
Users utilizing the services offered by Apical.org acknowledge and agree to these general
terms and conditions of the contract.
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Premises
This document constitutes a legal agreement between the User and the company managing
Apical.org, governing the use of the website and/or application, and, in any case, the use of
the services provided, together with the information included in the booking confirmation
email ("Booking Confirmation").
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"Legal agreement" means that the terms of this agreement, once accepted by the User, are
binding upon the latter.
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Legislative Sources
The sale of tourist packages, covering services to be provided both domestically and
internationally, is regulated by Legislative Decree 23 May 2011, No. 79 (Tourism Code),
specifically by Articles 31 to 51novies of Annex 1, as amended by Legislative Decree 21 May
2018, No. 62 implementing EU Directive 2015/2302, as well as the provisions of the Civil
Code regarding transportation and mandate as applicable.
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Administrative Regime
APICAL S.r.l., with headquarters at Via Stretta 32, 25128, Brescia (BS), represented by the
sole director Mr. Nicola Zanola, Tax ID ZNLNCL84C22B157X, operates as a tour operator
with regular administrative authorization REA BS-577256 / SCIA 0191363.
Professional liability insurance policy for third parties No. 38305Q with "Europ Assistance
Italia S.p.A."
Guarantee fund through Fondo Vacanze Felici S.c.a.r.l. with registration number 1832/2019.
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Definitions
"User" refers to any individual or legal entity booking and/or purchasing one or more
Services on Apical.org;
"Apical" refers to the company owning and managing Apical.org;
"Apical.org" refers to this website and/or application and/or other websites related to
Apical.org;"Tourist Services" includes any service offered by Apical, including the booking of transport
services, accommodation, insurance, and Tourist Packages and the related payment
management services;
"Tourist Package" has the same meaning as "package" in Article 32 of Legislative Decree
79/2011 (Tourism Code);
"Booking Confirmation" refers to the email sent by Apical.org to confirm the purchase of the
Tourist Package;
"Contract" refers to this document, as amended from time to time. The Contract is concluded
in the Italian language;
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1. Acceptance of the Contract
To use "Apical.org" and book the Services offered, the User must carefully read and accept
the Contract by clicking the specific acceptance button. If the User does not accept the
Contract, they cannot use the Service.
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2. Description of the Service
Apical.org is a web platform that engages in the brokerage of individual tourist services
and the organization and sale of Tourist Packages.
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3. Registration
To use the Service or part of it, Users must register by truthfully and completely providing
all required data in the registration form and fully accept the privacy policy and this Contract.
The User is responsible for safeguarding and maintaining the confidentiality of their access
credentials. It is understood that Apical cannot be held liable in any case of loss,
dissemination, theft, or unauthorized use by third parties, for any reason, of the Users'
access credentials.
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4. Account Cancellation and Closure
Registered Users may deactivate their accounts, request deletion, or discontinue the use of
the Service at any time by directly contacting Apical.
Apical reserves the right to suspend or close the User's account at any time and without prior
notice in case of a breach of this Contract.
Apical reserves the right to suspend or delete the User’s account at any time and without
prior notice if it believes that:
- The User has violated the Contract; and/or
- Access to or use of the Service could cause damage to Apical, other Users, or third parties;
and/or- The use of Apical.org by the User might result in a violation of applicable laws or
regulations; and/or
- There are investigations conducted due to legal actions or involvement of public authorities;
and/or
- The account is deemed by Apical, at its sole discretion and for any reason, inappropriate or
offensive or in violation of the Contract or not in line with Apical's Service standards.
In no case can the closure or suspension of the User’s account by Apical constitute a claim
for indemnity or compensation by the User.
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5. Content on Apical.org
The content available on Apical.org is protected by copyright law and other international
intellectual property laws and treaties. Unless otherwise specified, its use is permitted to
Users only within the limits specified in this clause. Apical grants the User a personal,
non-transferable, and non-exclusive license, solely for personal and never commercial
purposes and limited to the device used by the User, to use such content. Therefore, the
User is expressly prohibited from copying and/or downloading and/or sharing (except as
outlined below), modifying, publishing, transmitting, selling, sublicensing, processing,
transferring/assigning to third parties, or creating derivative works from any content,
including third-party content, available on Apical.org, nor allowing third parties to do so
through the User or their device, even without the User's knowledge.
Where expressly indicated on Apical.org, the User may be permitted to download and/or
copy and/or share certain content available on Apical.org for personal use, provided that
they accurately retain all copyright notices and other indications provided by Apical.
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6. Prohibited Use
The Service must be used in accordance with the provisions of this Contract.
Users may not:
- Perform reverse engineering, decompile, disassemble, modify, or create derivative works
based on Apical.org or any part of it;
- Bypass the computer systems used by Apical.org or its licensors to protect the content
accessible through it;
- Copy, store, modify, alter, prepare derivative works or otherwise change any of the content
provided by Apical.org;
- Use any robot, spider, search application, or any other device, process, or automatic
means to access, retrieve, scrape, or index any portion of Apical.org or its content;
- Rent, license, or sublicense Apical.org;
- Use Apical.org in any other improper manner that violates this Contract;
- Defame, offend, harass, engage in threatening practices, or otherwise infringe upon the
rights of others;
- Distribute or publish illegal, obscene, unlawful, defamatory, or inappropriate content;
- Illegally appropriate the account in use by another User;
- Use Apical.org in any other improper manner that violates the Contract.
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7. User Withdrawal
If before the start of the provision of the purchased Tourist Package, Apical is forced to make
significant changes to one or more main features of the Tourist Services or cannot meet the
specific requests made by the User and already accepted by Apical, or proposes to increase
the price of the package by more than 8%, the User may withdraw from the Contract without
paying penalties.
In the above cases, the User may:
a) Accept the alternative proposal, if made by Apical;
b) Request a refund of the amounts already paid. This refund must be made within 14 days
from the withdrawal from the Contract.
In case of unavoidable and extraordinary circumstances occurring at the destination or its
immediate vicinity that substantially affect the execution of the Tourist Package or passenger
transport to the destination, the User has the right to withdraw from the Contract before the
start of the Tourist Package, without incurring cancellation fees, and to a full refund of
payments made for the Tourist Package, but is not entitled to additional compensation. The
User’s subsequent inability to use the vacation does not entitle them to a penalty-free
withdrawal as provided by law. The User can safeguard against the economic risk
associated with contract cancellation by taking out a specific insurance policy, where not
obligatorily provided by Apical.
Some services may be subject to different penalties, which will be communicated at the time
of booking.
Apical may withdraw from the Contract and offer the User a full refund of the payments
made for the Tourist Package but is not obliged to pay additional compensation if:
a) The number of people enrolled in the Tourist Package is below the minimum required by
the Contract, and Apical notifies the User of the withdrawal from the Contract within the
deadline set in the Contract, and in any case no later than twenty days before the start of the
Tourist Package for trips lasting more than six days, seven days before the start of the
Tourist Package for trips lasting between two and six days, or forty-eight hours before the
start of the Tourist Package for trips lasting less than two days;
b) Apical is unable to perform the Contract due to unavoidable and extraordinary
circumstances and notifies the User of the withdrawal without undue delay before the start of
the execution of the Tourist Package.
Apical will proceed with all required refunds without undue delay and in any case within 14
days from the withdrawal. In these cases, the resolution of functionally connected contracts
concluded with third parties is determined.
In any case, the User has the right to withdraw from the Contract within a period of five days
from the date of conclusion of the Contract or from the date they receive the contractual
conditions and preliminary information, if later, without penalties and without providing any
reason. In the case of offers with significantly reduced rates compared to competing offers,
the right of withdrawal is excluded. In such cases, Apical will document the price change and
clearly highlight the exclusion of the right of withdrawal.
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8. Changes Before Departure by the User
Requests for changes by the User to accepted bookings do not obligate Apical in cases
where they cannot be fulfilled.
In any case, any request for changes will incur a fixed charge of at least € per person as
administrative costs, based on how many days before the scheduled departure the change
was requested.
Some Services may be subject to different penalties, which will be communicated at the time
of booking.
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9. Modification or Cancellation of the Tourist Package Before Departure by Apical
Apical reserves the right to unilaterally modify the terms of the Contract, other than the price,
where the modification is of minor importance. The communication will be made clearly and
precisely through a durable medium, such as email.
If before the start of the Tourist Package, Apical is forced to significantly modify one or more
main features of the Tourist Services or cannot meet the specific requests made by the User
and accepted by Apical, or proposes to increase the package price by more than 8%, the
User may accept the proposed modification or withdraw from the Contract without paying
penalties.
In case of withdrawal, Apical may offer the User a replacement package of equivalent or
superior quality.
Apical will inform the User without undue delay in a clear and precise manner through a
durable medium about the proposed changes and their impact on the package price.
The User must communicate their decision to Apical within two working days from the
receipt of the modification notice.
If the changes to the Contract or the replacement package result in a lower quality or cost
package, the User is entitled to an appropriate reduction in the price.
In the case of withdrawal from the Contract as per the previous paragraph, and if the User
does not accept a replacement package, Apical will refund without undue delay and in any
case within 14 days from the date of withdrawal all payments made by or on behalf of the
User and is entitled to compensation for the non-performance of the Contract, except in the
following cases:
a) No compensation is due for the cancellation of the Tourist Package if the cancellation is
due to the failure to reach the minimum number of participants possibly required and
specified by Apical;
b) No compensation is due for the cancellation of the Tourist Package if Apical demonstrates
that the lack of conformity is attributable to force majeure or unforeseen events;c) No compensation is due for the cancellation of the Tourist Package if Apical demonstrates
that the lack of conformity is attributable to the User or a third party not involved in providing
the Tourist Services included in the Contract and is unforeseeable or inevitable.
For cancellations other than those mentioned above, Apical that cancels will refund the User
an amount equal to twice what was paid and actually received by Apical. The refunded
amount will never exceed twice the amounts that the User would have been liable for
according to Article 7 if they had canceled.
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10. Apical's Responsibility for Inaccurate Performance and Subsequent Impossibility
During Execution
Apical is responsible for the execution of the Tourist Services specified in the Contract,
regardless of whether such Tourist Services are provided by Apical itself, its auxiliaries or
appointed persons acting in the exercise of their functions, third parties whose work Apical
relies on, or other providers of Tourist Services according to Article 1228 of the Civil Code.
The User, in compliance with the obligations of fairness and good faith under Articles 1175
and 1375 of the Civil Code, must promptly inform Apical of any defects in conformity
observed during the execution of a Tourist Service provided under the Tourist Package
Contract, taking into account the circumstances of the case.
If one of the Tourist Services is not performed as agreed in the Contract, Apical will remedy
the defect of conformity, unless this proves impossible or excessively burdensome,
considering the extent of the defect and the value of the Tourist Services affected by the
defect.
If Apical does not remedy the defect, the User is entitled to a reduction in price as well as
compensation for any damage suffered due to the defect of conformity, unless Apical
demonstrates that the defect of conformity is attributable to the User or a third party not
involved in providing the Tourist Services or is due to unavoidable or unforeseeable
circumstances or extraordinary and inevitable events.
Subject to the above exceptions, if Apical does not remedy the defect of conformity within a
reasonable period set by the User through the complaint made under the previous
paragraph, the User may personally remedy the defect and request reimbursement of
necessary, reasonable, and documented expenses; if Apical refuses to remedy the defect or
if immediate action is required, the User does not need to specify a term. If a defect of
conformity constitutes a non-trivial breach and Apical has not remedied it after the User's
timely complaint, regarding the duration and characteristics of the Tourist Package, the User
may terminate the Contract immediately or request – if applicable – a reduction in the price,
subject to any possible compensation for damages.
If, after departure, Apical finds itself unable to provide, for any reason other than the User's
fault, an essential part of the Services specified in the Contract, it must arrange suitable
alternative solutions for continuing the planned trip without any costs to the User, or
reimburse the User up to the difference between the originally planned services and those
actually provided.The User may reject the proposed alternative solutions only if they are not comparable to what was agreed in the Contract or if the price reduction offered is inadequate. If no
alternative solution is possible, or if the solution provided by Apical is rejected by the User
because it is not comparable to what was agreed in the Contract or because the offered
price reduction is inadequate, Apical will provide, at no additional cost, an equivalent means
of transport for the return to the original departure point or another agreed location, subject
to availability of means and seats, and will reimburse the User for the difference between the
cost of the planned services and those provided up to the early return.

11. Substitutions
The User, by giving prior notice to Apical through a durable medium at least seven days
before the start of the Tourist Package, may transfer the Contract to a person who meets all
the conditions for using the Service. The transferor and the transferee of the Contract are
jointly and severally responsible for the payment of the balance of the price and any
additional rights, taxes, and other costs, including any administrative and handling fees
resulting from such transfer. Apical will inform the transferor of the actual costs of the
transfer, which do not exceed the expenses actually incurred by Apical as a result of the
transfer of the Contract, and will provide proof regarding the rights, taxes, or other additional
costs resulting from the Contract transfer.
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12. Obligations of Users
Apart from the obligation to promptly communicate any defects of conformity as outlined in
the previous article, Users must adhere to the following obligations:
- Users are required to inform Apical of their nationality, if different from Italian, and must
have a valid individual passport or other documents required for all the countries included in
the itinerary, as well as residence and transit visas and any health certificates that may be
required. Foreign citizens should obtain the relevant information through their diplomatic
representations in Italy and/or their official government channels. Users must also comply
with standard rules of caution and diligence, as well as the specific regulations in force in the
destination countries, all information provided by Apical, and the regulations and
administrative or legislative provisions related to the Tourist Package. Users will be liable for
any damage Apical may suffer due to their failure to comply with the above obligations,
including repatriation expenses. The User must provide Apical with all documents,
information, and elements in their possession useful for Apical's right of subrogation against
third parties responsible for the damage and is responsible towards Apical for any prejudice
caused to the right of subrogation.
- The User must also communicate in writing to Apical, at the time of booking, any specific
personal requests that may form the basis of specific agreements regarding the travel
arrangements, provided that their implementation is possible.
- The User must always inform Apical before the conclusion of the Contract of any special
needs or conditions (pregnancy, food intolerances, disabilities, etc.), so that Apical can verify
the feasibility of such needs or conditions, while simultaneously providing consent for the
processing of sensitive data and explicitly requesting any related personalized services.
Without such consent, it will not be possible to fulfill the contractual obligations. Specialrequests made after the conclusion of the Contract do not bind Apical to their
implementation, and the Contract will remain finalized according to what is specified in the
account statement.
- In any case, Users must check with the competent authorities before departure (for Italian
citizens, the local police headquarters or the Ministry of Foreign Affairs via the website
www.viaggiaresicuri.it or the Telephone Operational Center at 06 491115) for official general
information related to the destination country, including information on socio-political security,
health and climate conditions, and documents required for Italian citizens. Since this
information is subject to changes and updates, the User must verify the officially expressed
formulation before proceeding with the purchase of the Tourist Package. In the absence of
such verification, Apical cannot be held responsible for the failure to depart of one or more
travelers.
- The above information is not contained in Apical's online catalogs as they contain general
descriptive information as indicated in Article 38 of the Tourism Code and because they are
subject to change. Users must therefore obtain this information on their own.
- If at the time of booking, the chosen destination is subject to a "warning" (special notice) for
security reasons from institutional information channels, the User who subsequently decides
to withdraw cannot invoke the reduction or exemption from indemnity claims due to the
change in the contractual cause related to the security conditions of the country.
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13. Hotel Classification
The official classification of hotel establishments is provided in the catalog or other
informational materials solely based on the explicit and formal indications of the competent
authorities of the country where the service is provided. In the absence of official
classifications recognized by the competent Public Authorities of the EU countries to which
the service refers, or in cases where the establishment is marketed as a “Tourist Village,”
Apical reserves the right to provide its own description of the accommodation in the catalog,
allowing for an assessment and subsequent acceptance by the User.
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14. Liability Regime
Apical is responsible for damages caused to the User due to total or partial non-performance
of the contractually agreed services, whether performed by Apical itself or by third-party
service providers, unless it proves that the event is due to the User’s actions (including
initiatives independently taken by the User during the execution of the Tourist Services) or to
unforeseeable or unavoidable actions of a third party, circumstances outside the provision of
the services specified in the Contract, chance events, force majeure, or circumstances that
Apical could not reasonably foresee or resolve according to professional diligence.
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15. Limits of Compensation and Prescription
Compensation for damage resulting from the non-performance or incorrect performance of
the services constituting the Tourist Package and the related prescription terms are
governed by Articles 43-46 of the Tourism Code and, in any case, within the limits
established by International Conventions governing the services included in the Tourist
Package, as well as Articles 1783 and 1784 of the Civil Code, except for damages to
persons which are not subject to a fixed limit.The right to a price reduction or compensation for damages due to changes in the Contract
or the replacement package prescribes two years from the date of the User's return to the
departure location. The right to compensation for damages to persons prescribes three
years from the date of the User's return to the departure location or the longer period
provided for compensation for personal damages by the provisions governing the services
included in the package.
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16. Obligation of Assistance
Apical provides adequate assistance without delay to the User in difficulty, including in the
circumstances outlined in Article 42, paragraph 7, particularly by providing appropriate
information about health services, local authorities, and consular assistance, and by
assisting the User in making communications from a distance and helping them find
alternative Tourist Services. Apical may require a reasonable fee for such assistance if the
problem is intentionally caused by the User or due to their fault, within the limits of the actual
expenses incurred.
17. Insurance for Cancellation and Repatriation Costs
If not expressly included in the price, it is possible and advisable to take out special
insurance policies at the time of booking to cover expenses arising from the cancellation of
the package, accidents, and/or illnesses, including repatriation costs and for the loss and/or
damage of luggage. Rights arising from insurance contracts must be exercised by the User
directly with the respective Insurance Companies, according to the conditions and methods
outlined in the policies, as described in the policy conditions published in the online catalogs
available to Users at the time of purchase of the Tourist Services.
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18. User Guarantees - Guarantee Fund
Organized tourism contracts are supported by appropriate guarantees provided by Apical.
For trips abroad and trips within a single country, guarantees ensure, in the event of
insolvency or bankruptcy of the intermediary or the organizer, the refund of the price paid for
the Tourist Package and the immediate return of the User.
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19. Procedure for Purchasing Tourist Packages
The User must select the chosen Tourist Package and complete the checkout process by
entering payment details, after carefully reviewing the information provided. The order is
placed by confirming it and is subject to the payment of the price and taxes. The Contract is
concluded upon the sending of the Booking Confirmation by Apical to the email address
provided by the User. Prices, descriptions, or availability of Tourist Packages are subject to
change without notice.
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20. Payment Methods
Accepted payment methods are exclusively those listed for each Tourist Package. Apical
uses third-party tools for processing payments and does not come into contact with paymentdata, such as credit card information. If the provider of any such third-party tools refuses
authorization for the payment, Apical will not be able to proceed with the confirmation of the
purchased Tourist Package. The procedure for purchasing Tourist Packages via bank
transfer is detailed in the order summary email sent to Users for payment.
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21. Discounts and Offers
Apical reserves the exclusive and indisputable right to offer discounts and/or promotions for
a limited period of time. The conditions applicable to such discounts and/or promotions are
indicated on the respective informational page on Apical.org. Each discount and/or offer will
be valid until the specified expiration date.
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22. Service Interruption
Apical reserves the right to add, remove functionalities or features, or suspend or entirely
discontinue the provision of the Service, whether temporarily or permanently. In the case of a
permanent interruption, Apical will make reasonable efforts to allow Users to retrieve their
information hosted by Apical.
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23. Privacy Policy
For information on the use of personal data, Users should refer to Apical.org’s privacy policy,
which can be found at the following link: https://www.iubenda.com/privacy-policy/14773504
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24. Intellectual Property Rights
All trademarks and other signs, trade names, service marks, brand names, commercial
names, illustrations, images, logos related to third parties, and content published by such
third parties on Apical.org are and remain the exclusive property or under the control of such
third parties and their licensors and are protected by prevailing trademark laws and relevant
international treaties. Apical does not own these intellectual property rights and may use
them only within the limits and in accordance with the contracts concluded with such third
parties and for the purposes outlined therein.
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25. Age Requirements
Users declare that they are of legal age according to Italian legislation. Minors may not use
Apical.org.
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26. Changes to These Terms
Apical reserves the right to make changes to the Contract at any time, by notifying the User
through publication on Apical.org. The User who continues to use Apical.org after the
publication of the changes accepts the new Contract without reservation.
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27. Assignment of the Contract
‍Apical reserves the right to transfer, assign, novate, or subcontract all or some of the rights
or obligations arising from the Contract, provided that the User's rights hereunder are not
prejudiced.
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28. Ineffectiveness and Partial Invalidity
If any clause of this Contract is found to be null, invalid, or ineffective, the said clause will be
removed while the remaining clauses will not be affected and will remain fully effective.
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29. Applicable Law and Jurisdiction
This Contract and all disputes concerning its execution, interpretation, and validity are
subject to Italian law. The competent jurisdiction will be Milan. The exclusive jurisdiction of
the consumer applies if provided by law.
Apical is available to respond to any inquiries sent via email to the following address:
info@apical.org
Apical.org is a service provided by Apical srl
Legal headquarters: Via Stretta 32, 25128, Brescia (BS)
Email address: info@apical.org
REA: BS-577256 of the SUAP of Milan
SCIA: 0191363
VAT: 03958620985
Updated version as of January 3, 2020

Applicability of the General Terms of Service
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Terms of Service
Any use of our application, website and/or services as a visitor or user constitutes an
agreement to all terms and conditions and warrants that users understand, agree to and
accept all terms and conditions contained here.
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Legal entity
Orma Guides SRL is a private company registered in Italy, located at Vicolo Guerrieri 7,
Brindisi (BR), Italy.
Orma Guides SRL, which from this point of the document on will be called simply “Orma”, is
registered with the Chamber of Commerce in Brindisi, Italy under number 02698800741.
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Orma Services to users
‍Orma is an app and website-based platform for travelers seeking sustainable and
responsible ways to explore cities. We sell guided travel packages through apical.org
(itineraries, accommodations, and sometimes transportation and activities) and collection of
digital urban guides, providing information about places such as restaurants, shops, clubs,
parks and general attractions of cities. Information related to the places in the guides is
subject to change.
All the places are selected through specific criteria that we listed to provide the best
responsible experience for the users during their travels.
Orma doesn’t offer any type of refund in case of user dissatisfaction regarding the content
included in the guides.
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Proprietary Material
Orma content may not be used or copied without explicit authorization from Orma. All text,
graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel,
photographs, music, sounds, images, software, videos, designs, typefaces and other content
(collectively "Proprietary Material") on this website is owned by Orma, or is used with the
owner’s permission. This Proprietary Material is protected in all forms, media and
technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit
anything from this website without Orma' prior written permission.
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Quality of information
When rendering our service, the information we disclose is based on the information
collected from our team. Although we will use reasonable skill and care in performing our
service and verify (most of) the content we cannot guarantee that all information is accurate,
complete and/or correct.
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Warranties
Orma does not warrant that this website and/or our services will be uninterrupted or
error-free. It may correct, modify, amend, enhance, improve and make any other changes to
the website and services at any time or discontinue displaying or providing any content or
features without notice to any user.
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Disclaimer
We do our very best to ensure all the information we provide is 100% correct. However, as
we are human beings too, errors are made. We hereby disclaim all warranties and
conditions concerning the use of our website and/or services, including, but not limited to,
the availability, reliability, or quality of our website and services, the content distributed
through us, including the nature and quality of the content itself, and is not and shall not be
responsible for any error, fault or mistake of any and all content and information. We do not
endorse any entity, product or service mentioned in any content available on our website.
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ORMA Guides App Plus
Most of the content in ORMA Guides is locked and can only be unlocked through the
purchase of a single city guide or the entire catalog
"ORMA Guides Plus" is an in-app and one-off purchase, so once you buy the single guide or
the entire catalog, you won't have to pay anything else as there are no recurring purchases
or automatic renewals. Once you purchase one of the products, you will have access
forever.All subscriptions with ORMA Plus are paid in advance. All payments handled can only be
refunded by Apple & Google. Please contact them for help with refunds.The “ORMA Plus”
subscription is non-transferable and tied to the user's personal account, and ORMA Guides
reserves the right to suspend or revoke it for violations of terms or inappropriate app
behaviour.
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Issues and Complaints
We'll assist you in case of issues or complaints where possible. In case of a complaint about
or issue with the platform, app or services, please contact Orma to resolve the problem. You
agree to provide Orma with such information and take actions as may reasonably request by
Orma. Any claim or complaint against Orma regarding the service must be promptly
submitted, but in any event within 14 days after the reserved event has taken place. Any
claim or complaint that is submitted after the 14 days period, may be rejected, and the
claimant shall forfeit his/her right to any (damage or cost) compensation.To the extent
permitted by law, these T&C’s and the provision of our services shall be governed by and
construed in accordance with Italian law, and any and all dispute arising out of these T&C’s
and our services shall exclusively be submitted to the competent Court in Milan, Italy.
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Diversity, Equity and Inclusion
By facilitating access to different cultures and everything cities have to offer, we aim to
inspire people to learn and increase travel sustainability awareness and empathy to spark
positive change. This intention underpins everything we do.We believe that celebrating the
diversity of our local community, our users, and our team will make the world a better place.
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Acceptance of these terms
You confirm your comprehension of this Agreement and express your consent to adhere to
all of its stipulations. By utilising the application and its Services, you hereby affirm your
commitment to be legally bound by this Agreement. In the event that you do not concur with
the terms and conditions set forth herein, you are expressly prohibited from utilising or
gaining access to the ORMA Guides application and its services.
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We are not responsible for websites we link to
Where our Service contains links to other sites and resources provided by third parties,
these links are provided for your information only. Such links should not be interpreted as
approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
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How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
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We may suspend or withdraw our service
We do not guarantee that our Service, or any content on it, will always be available or be
uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our
Service for business, maintenance and operational reasons. We will try to give you
reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our Service through your
internet connection are aware of these terms of use for All Users and other applicable terms
and conditions, and that they comply with them.App System Requirements
This App requires an Apple iPhone running iOS 12 or above to function effectively.

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EULA
Apps made available through the App Store are licensed, not sold, to you. Your license to
each App is subject to your prior acceptance of either this Licensed Application End User
License Agreement (“Standard EULA”), or a custom end user license agreement between
you and the Application Provider (“Custom EULA”), if one is provided. Your license to any
Apple App under this Standard EULA or Custom EULA is granted by Apple, and your license
to any Third Party App under this Standard EULA or Custom EULA is granted by the
Application Provider of that Third Party App. Any App that is subject to this Standard EULA
is referred to herein as the “Licensed Application.” The Application Provider or Apple as
applicable (“Licensor”) reserves all rights in and to the Licensed Application not expressly
granted to you under this Standard EULA.
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a. Scope of License: Licensor grants to you a nontransferable license to use the Licensed
Application on any Apple-branded products that you own or control and as permitted by the
Usage Rules. The terms of this Standard EULA will govern any content, materials, or
services accessible from or purchased within the Licensed Application as well as upgrades
provided by Licensor that replace or supplement the original Licensed Application, unless
such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules,
you may not distribute or make the Licensed Application available over a network where it
could be used by multiple devices at the same time. You may not transfer, redistribute or
sublicense the Licensed Application and, if you sell your Apple Device to a third party, you
must remove the Licensed Application from the Apple Device before doing so. You may not
copy (except as permitted by this license and the Usage Rules), reverse-engineer,
disassemble, attempt to derive the source code of, modify, or create derivative works of the
Licensed Application, any updates, or any part thereof (except as and only to the extent that
any foregoing restriction is prohibited by applicable law or to the extent as may be permitted
by the licensing terms governing use of any open-sourced components included with the
Licensed Application).
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b. Consent to Use of Data: You agree that Licensor may collect and use technical data and
related information—including but not limited to technical information about your device,
system and application software, and peripherals—that is gathered periodically to facilitate
the provision of software updates, product support, and other services to you (if any) related
to the Licensed Application. Licensor may use this information, as long as it is in a form that
does not personally identify you, to improve its products or to provide services or
technologies to you.
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c. Termination. This Standard EULA is effective until terminated by you or Licensor. Your
rights under this Standard EULA will terminate automatically if you fail to comply with any of
its terms.
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d. External Services. The Licensed Application may enable access to Licensor’s and/or
third-party services and websites (collectively and individually, "External Services"). You
agree to use the External Services at your sole risk. Licensor is not responsible forexamining or evaluating the content or accuracy of any third-party External Services, and
shall not be liable for any such third-party External Services. Data displayed by any Licensed
Application or External Service, including but not limited to financial, medical and location
information, is for general informational purposes only and is not guaranteed by Licensor or
its agents. You will not use the External Services in any manner that is inconsistent with the
terms of this Standard EULA or that infringes the intellectual property rights of Licensor or
any third party. You agree not to use the External Services to harass, abuse, stalk, threaten
or defame any person or entity, and that Licensor is not responsible for any such use.
External Services may not be available in all languages or in your Home Country, and may
not be appropriate or available for use in any particular location. To the extent you choose to
use such External Services, you are solely responsible for compliance with any applicable
laws. Licensor reserves the right to change, suspend, remove, disable or impose access
restrictions or limits on any External Services at any time without notice or liability to you.
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e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE
LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES
PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED "AS IS"
AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND,
AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH
RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY
QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET
ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR
WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED
REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED
APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST
OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON
APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION
AND LIMITATIONS MAY NOT APPLY TO YOU.
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f. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT
SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL,
SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS
INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING
OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED
APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY
(CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW
THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no
event shall Licensor’s total liability to you for all damages (other than as may be required by
applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00).
The foregoing limitations will apply even if the above stated remedy fails of its essential
purpose.

g. You may not use or otherwise export or re-export the Licensed Application except as
authorized by United States law and the laws of the jurisdiction in which the Licensed
Application was obtained. In particular, but without limitation, the Licensed Application may
not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on
the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department
of Commerce Denied Persons List or Entity List. By using the Licensed Application, you
represent and warrant that you are not located in any such country or on any such list. You
also agree that you will not use these products for any purposes prohibited by United States
law, including, without limitation, the development, design, manufacture, or production of
nuclear, missile, or chemical or biological weapons.
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h. The Licensed Application and related documentation are "Commercial Items", as that
term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and
"Commercial Computer Software Documentation", as such terms are used in 48 C.F.R.
§12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48
C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software
and Commercial Computer Software Documentation are being licensed to U.S. Government
end users (a) only as Commercial Items and (b) with only those rights as are granted to all
other end users pursuant to the terms and conditions herein. Unpublished-rights reserved
under the copyright laws of the United States.
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i. Except to the extent expressly provided in the following paragraph, this Agreement and the
relationship between you and Apple shall be governed by the laws of the State of California,
excluding its conflicts of law provisions. You and Apple agree to submit to the personal and
exclusive jurisdiction of the courts located within the county of Santa Clara, California, to
resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b)
you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d)
you are a citizen of one of the countries identified below, you hereby agree that any dispute
or claim arising from this Agreement shall be governed by the applicable law set forth below,
without regard to any conflict of law provisions, and you hereby irrevocably submit to the
non-exclusive jurisdiction of the courts located in the state, province or country identified
below whose law governs:
If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the
governing law and forum shall be the laws and courts of your usual place of residence.
Specifically excluded from application to this Agreement is that law known as the United
Nations Convention on the International Sale of Goods.