ORMA Guides provides transformative travel experiences guided by influencers, creators, and experts in areas such as civil rights, climate action, the environment, and social innovation. These trips are designed to be sustainable and decrease negative impacts while generating positive ones. ORMA Guides offers group trips that allow like-minded people to connect and engage with others interested in sustainability. The experiences are tailored for young people who are passionate about sustainability. Plus, we create digital guidebooks available on App Store & Google Play Store, to explore cities and leave them better than you found them.
You can contact us at hello@ormaguides.com or send us a direct message on Instagram @ormaguides, or if you prefer, you can send us a message via Whatsapp at +44 7724 386074.
ORMA promotes responsible and sustainable tourism by encouraging users to explore places outside of the more traditional and often crowded tourist circuits. In our trips and guides, you will find many places in less-known parts of cities that are nonetheless beautiful and rich in history. We focus on finding places that actively contribute to improving the cities where they operate, such as through social or environmental initiatives or by supporting disadvantaged communities. This commitment often translates into direct support for neighbourhood communities and the "leave a place better than you found it" approach. This helps mitigate issues related to mass tourism and promotes more responsible tourism. We want travelers to be not only consumers of a city's resources but also contributors to its improvement.
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This Contract and all disputes concerning its execution, interpretation, and validity are subject to Italian law. The competent jurisdiction is Milan, unless otherwise provided by law in favor of the consumer.
If you have discovered a spot that you believe should be included in ORMA guides, or a creator that could be a great fit for our trips, you can write to us directly at hello@ORMAguides.com.
ORMA Guides partners with Apical, a licensed tour operator, to sell travel packages. Apical manages the tour operations and bookings, while ORMA provides the platform and content.
ORMA and Apical reserve the right to make minor changes to the Contract terms, excluding the price. For substantial changes, such as modifications to core travel services or price increases exceeding 8%, the User may either agree to the changes or terminate the Contract without penalty. If the User terminates, ORMA and Apical may offer a comparable or upgraded package. The User must communicate their decision within two business days of receiving the modification notification.
ORMA and Apical are accountable for the successful execution of the travel services outlined in the Contract, whether provided directly by them or through third parties. The User must immediately report any service discrepancies to ORMA and Apical. If ORMA and Apical do not address the issue, the User may be eligible for a price reduction and compensation for any incurred losses.
In the event that ORMA and Apical are unable to deliver a key aspect of the services outlined in the Contract after the trip has commenced, they must provide suitable alternative arrangements to allow the User to continue the journey without incurring extra charges. If an alternative solution is not possible, ORMA and Apical will arrange for equivalent transportation to return the User to the original departure point or another agreed location.
Yes, the User may transfer the Contract to another person who meets all the requirements for using the Service by notifying ORMA and Apical at least seven days prior to the start of the travel package. The transferor and transferee are jointly liable for paying the remaining balance of the price and any additional costs incurred due to the transfer.
The User is responsible for providing ORMA and Apical with their nationality, ensuring they possess a valid passport, and obtaining the necessary visas and health certificates. The User must act with prudence and diligence, adhere to the regulations of the destination countries, and follow the information provided by ORMA and Apical. Any special needs or personal conditions must be promptly communicated to ORMA and Apical.
The official hotel classification is provided in the catalog based on the guidelines of the relevant authorities in the country where the service is offered. In the absence of recognized official classifications, ORMA and Apical reserve the right to describe the accommodation in the catalog, enabling the User to assess and accept the offer.
ORMA and Apical offer robust financial protection for organized travel contracts, guaranteeing a refund of the price paid and the immediate return of the User in the case of the intermediary or organizer's insolvency or bankruptcy.
The accepted payment methods are listed for each trip at checkout. ORMA and Apical utilize third-party payment processors to handle payments, ensuring that they do not have access to payment data. If payment authorization is declined, ORMA and Apical will be unable to confirm the purchase of the travel package.
In case of issues or complaints, contact ORMA via email hello@ormaguides.com or via WhatsApp +44 7724 386074 to resolve the problem. Any complaint must be submitted within 14 days after the reserved event. Complaints submitted after this period may be rejected.
ORMA Guides are led by experienced experts who help travelers discover and explore destinations. These guides are present throughout the trip, from departure to return, ensuring a more immersive and engaging experience. In many cases, travelers have the opportunity to travel with the guides, benefiting from their valuable insights and expertise.
Downloading ORMA Guides is easy. Simply search for "ORMA Guides" on the Apple App Store or Google Play Store, click "Download," and follow the installation instructions. Once the app is installed, you can start exploring cities and discovering places with a positive impact. Please note that the majority of the content is viewable exclusively by purchasing ORMA Guides Plus.
To access ORMA guides, you need to download the ORMA Guides application on your mobile device (available on both the App Store and Google Play Store) and register. You can then search for and select your city of interest and browse the available guides. To access all content in full and all additional features, you will need to subscribe to ORMA Guides Plus directly through the app buying a single guide or the entire catalog.
ORMA guides contain a wide range of content, including detailed reviews of places with a positive impact, inspiring stories, interviews with local business owners, and tips for exploring a city responsibly and sustainably.
ORMA Guides is entirely free. However, most of the content will be locked and can only be unlocked through the purchase of a single city guide (€3 per city) or the entire catalog (€9). Our mapping process involves a detailed and selective approach, providing high quality but incurring significant costs. You're support mean a lot to us and can contribute to the development of our project.
The locations in ORMA guides are selected based on a list of objective criteria according to the values we support. These criteria include inclusivity, support for the local economy, environmental and social sustainability, non-profit commitment, and more. These criteria are applied to ensure that the places in the guides have a positive impact on the local community.
Payments for ORMA Plus are handled through in-app purchases directly through the Apple App Store and Google Play Store. You can use the payment options accepted by these virtual stores to subscribe to a plan.
ORMA Guides Plus is an in-app and one-off purchase, so once you buy the single guide or the entire catalog, you won't have to pay anything else as there are no recurring purchases or automatic renewals. Once you purchase one of the products, you will have access forever. If you want, you can delete your ORMA account but consider that you will lose any previous purchases.
Yes, you can download all the guides for your desired city on Google Maps through the ORMA Guides app. This allows you to access infORMAtion and maps even in offline mode, using only GPS if your device supports it, which is ideal for exploring places without Wi-Fi or mobile data.
All payments related to the ORMA Guides Plus are handled through the Apple App Store or Google Play Store. If you encounter payment issues or wish to request a refund, you should follow the refund policies and procedures of these virtual stores. ORMA Guides is not responsible for refunds related to in-app purchases, and users should contact Apple or Google Play Store directly for payment assistance.
ORMA Guides has six categories: Eat & Drink (places to eat and go out in the evening), Local shops (such as bulk stores and second-hand shops), Gems (cultural centers, art-promoting entities, and gathering places for locals), Escape (green spaces and natural areas outside the city), Stay (hostels, BnBs, hotels, and co-working spaces), and Impact (volunteer activities, cultural events, and sustainable city tours).
With ORMA Guides, you have discounts up to 10% at restaurants, bars, hostels, and local shops in all covered cities. For discounts in stores and restaurants, simply open the app in front of the staff and show the unlocked discount code at the time of payment to receive the applicable discount directly at the purchase. We recommend informing the staff as soon as you enter the place. For online discounts, you will need to enter the unlocked discount directly on the portal where you are making the purchase in the designated box. More infORMAtion on using discounts is provided under each individual discount on the pages of the mapped establishments.
Yes, you can. You can purchase a single city of your choice. When you are about to buy the product, choose which city guide you want to purchase, and you're good to go.
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